Handling IT service support requests efficiently is crucial for maintaining smooth operations. Resolving issues quickly and effectively ensures minimal disruption and boosts overall productivity. We will explore the key practices and strategies that can help IT support teams manage service requests quickly and accurately. Several approaches can make a significant difference, from creating a clear communication framework to implementing a structured ticketing system. Efficiency in handling IT support requests improves customer satisfaction and streamlines the workflow within the organization, creating a more responsive and organized service environment.